Dear Customer,

Thank you for contacting us. In order to find the best solution to your issue, please help us providing further information using this form. Please note this form is for consumers' after sales services enquiries only. Other requests may not receive a response.

compulsory field *

   
   
   
Name is required.
Surname is required.
   
   
Valid Email address is required.
Country is required.

   
   
   

(es. RB 3025 001 / 3E)

Brand is required.
   
   
   

Area of problem

Type of problem

Formats supported: .jpg, .jpeg, .png, .gif.
File max size up to 3MB
Max number of files upload: 3

Information notice for interested parties pursuant to the Data Protection Code

Luxottica Group S.p.A, with registered office in Piazzale Cadorna 3, 20123 Milan, as the data processing controller, hereby informs you that the data and information provided by you is collected (e.g. personal data, identification data, email address, telephone number) and processed for the following purposes: to allow us to contact you in connection with your requests, sales campaigns and customer fidelity programs; to send you advertising material, in accordance with your preferences, regarding our products and services, sales offers and co-marketing initiatives; to send you invitations to demonstrations and events; and for market research and surveys (collectively, "Marketing Initiatives"). Providing your data to us is optional and not compulsory, but if you do not authorise the processing of your data or if you oppose subsequent processing, it will not be possible to use your data in order to contact you, give you the necessary assistance or promote our initiatives and activities.

Your personal data may be shared with and used by other companies, including affiliates and third party vendors, in the EU and abroad, with whom our company may work for pursuing the above-indicated aims, or who provide ancillary or support services for pursuing the same aims (e.g.: market research associations, marketing companies, advertising agencies, companies that carry out IT services, deliveries or design), or to fulfil legal obligations, or to respect the standards required by the public authorities, or to stake a claim on a right before the court. The list of these third parties is available at the data processing controller's office.

In assuring you that your data will be processed in such a way as to guarantee the security and confidentiality required by Legislative Decree 196/2003 ("Data Protection Code"), both in hard copies and electronically and, based on the above-indicated aims, we would like to inform you that you can at any time exercise the rights as per art. 7 of the Data Protection Code, which allows free access to your data, to update or cancel your data without delay, or oppose the use of your data for the purpose of sending advertising material, direct sales, market research or commercial communications, by sending your requests in writing to Luxottica Group S.p.A.

Having received the information notice as per art. 13 and having acknowledged the rights as per art. 7 of the Data Protection Code, I hereby

In order to send us the form, you have to agree.

for the processing and disclosure of my personal data by Luxottica Group SPA – and other companies in the Group – for support, assistance and relevant surveys on our service.

for the processing and disclosure of my personal data by Luxottica Group S.p.A. – and other companies in the Group – for Marketing Initiatives.